Snowy Mountain Estate Returns Policy
At Snowy Mountain Estate, we are committed to your satisfaction and the quality of our products. If you are not completely satisfied with your purchase, please review our Returns Policy below:
1. Return Eligibility:
- We accept returns for items within 30 days from the date of purchase.
- To be eligible for a return, the product must be in its original condition, unopened, and with all original packaging intact.
2. Returns Process:
- To initiate a return, please contact our Customer Support team with your order details and the reason for the return.
- Our team will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received a damaged or incorrect item).
- Please ensure the item is securely packaged to prevent damage during transit.
4. Refund or Exchange:
- Upon receiving the returned item and inspecting its condition, we will process your refund or exchange.
- Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.
- Exchanges will be shipped within 2-3 business days after processing the return.
- We cannot accept returns of perishable goods such as fresh produce (e.g., cherries, almonds, apricots) due to their nature.
- If you receive a defective or damaged product, please contact us immediately, and we will arrange for a replacement or refund.
6. Contact Us:
- For any questions or concerns about our Returns Policy, please reach out to our Customer Support team.
We appreciate your trust in Snowy Mountain Estate products. Your satisfaction is our top priority, and we strive to make your shopping experience with us a delightful one. Thank you for choosing our cold climate produce, and we look forward to serving you again.
Note: This Returns Policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.